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We Are open!

FAQs


Are all the facilities open?
Yes all the SportsPark facilities are open but we ask that your follow the new protocols such as social distancing and follow the clear signs throughout.

On 22 September, the government announced additional measures to address the increase in coronavirus cases. Outdoor sports are exempt from the ‘rule of 6’ while following the Covid-19 secure protocols.
Indoor adult team sports are required to adhere to the ‘rule of 6’ meaning each booking can have no more than 6 people present.

We have been working towards each sports NGB's (National Governing Body) to ensure each facility will be suitable for your booking. Please see below for your sports NGB's Covid-19 guidelines

Squash | Badminton | Tennis | Football | BasketBall | Netball | Table Tennis | Volleyball


What are the opening hours?
We will be open
07:00-22:00 Monday-Friday
08:45-21:00 Saturday and Sunday

I pay by direct debit. What does this mean for me?
We have automatically reinstated your membership account for you, your first payment back will be after the 1st October

Do I need to book if I want to come to the gym?
Yes you must book in advance, we are running 1 hour gym sessions.  Members can book up to 7 days in advance

Are you controlling capacity in the gym and classes?
Yes the class and gym numbers have been reduced to allow for social distancing

What if I want to train longer than an hour?
Currently we are only offering 1 hour sessions, the gym is then closed in between sessions for additional cleaning

When can I begin booking an activities?
You can book online or via the app from Monday 7th September

Can I train with my friends?
You should continue to avoid close contact and remain socially distant from anyone you do not live with or who is not in your support bubble.

Can I watch my Friends play?
Waiting areas have been removed throughout the building and spectators are currently not permitted for any activity.

When should I arrive for my booking?
You shall only be permitted to enter a maximum of 5 minutes before your booking start time.

Are all the classes back?
We have amended the timetable to allow for staggered start and finish times for social distancing and instructor availability

Can I still book back to back classes or gym bookings?
Yes you can, however, please be aware you must leave the building between booking times.

How can I cancel a booking I can no longer attend?
It has never been more important to only book sessions you plan to use, or cancel your booking if you can no longer attend.
You can cancel online, via the app or phone the SportsPark reception on 0118 378 8799. A £5 DNA (‘did not attend’) charge will be applied to all non-attendance of activities (excluding gym sessions).

Have you increased your cleaning?
Yes we have increased cleaning procedures plus we have installed sanitiser stations throughout the building for your use.  We ask that you clean the equipment before and after use

Do I need to wear a face covering?
You are only required to wear a face covering in the SportsPark Refuel Cafe, you are not currently required to wear a face covering anywhere else in the building

Are the changing facilities open?
You should arrive in appropriate clothing ready to use the facilities, changing facilities are open but with extremely limited access to both lockers, showers and the hair dryers and GHDs are no longer available to use.

Can I pay by cash?
We are now a cashless facility and all payments will be taken by credit/debit card

Are the Stay Active sessions returning?
Yes the sessions will be back on Wednesday and Fridays with limited capacity to allow for social distancing.

I no longer want to be a member of the SportsPark?
If you wish to cancel please cancel directly with your bank 

I have already cancelled my direct debit, do I need to pay a joining fee?
No, we will be wavering all joining fees for the first month after we re-open. 

I have paid for an annual membership, what does this mean for me?
We will be adding the closure period to the end of all annual subscriptions on re-opening so you will not lose any days.

I am a University of Reading student and will not be returning?
Please phone 0118 378 8799 after the 14th September and we will process your part refund for you

We hope to see you all very soon!
Your SportsPark Team